Terms of service

TERMS OF SERVICE

Last updated: 11 August 2026

OVERVIEW

Welcome to Hadeva.

The terms “Hadeva,” “we,” “us,” and “our” refer to Hadeva, an online retail brand operating from Karachi, Sindh, Pakistan.

Hadeva operates the website shophadeva.com and related online services, including the information, content, features, tools, products, customer services and shopping functionality made available through the website collectively referred to as the “Services.”

Our online store is powered by Shopify, which provides the ecommerce infrastructure that enables us to offer the Services.

These Terms of Service, together with our Privacy Policy, Return and Refund Policy, Shipping Policy and any other policies referenced on our website, govern your access to and use of the Services.

By visiting, browsing, creating an account, placing an order, purchasing a product or otherwise using the Services, you agree to these Terms.

If you do not agree to these Terms, you should not use the Services.

Nothing in these Terms is intended to exclude, restrict or limit any right or remedy that cannot legally be excluded under applicable consumer protection or other applicable laws.

SECTION 1 — ACCESS AND ACCOUNTS

By using the Services, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.

You may browse our website without creating an account unless a particular feature requires registration.

When placing an order or creating an account, you agree to provide information that is accurate, current and complete, including your name, telephone number, email address, shipping address and payment information where applicable.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.

You must notify us promptly if you believe your account has been accessed or used without authorization.

You may not sell, transfer, assign or otherwise provide your customer account to another person without our permission.

SECTION 2 — OUR PRODUCTS

Hadeva offers fashion, jewelry, beauty-accessory and lifestyle products, including products such as jewelry, rings, bracelets, necklaces, earrings, hair accessories, nail products, bags and other accessories.

We make reasonable efforts to describe and display our products accurately.

However, product colors, finishes, textures, dimensions and appearance may vary slightly from photographs because of lighting, photography, screen settings, production batches and other factors.

Any measurements provided are approximate unless expressly stated otherwise.

Product descriptions, specifications, availability, packaging and prices may be updated at any time.

We reserve the right to discontinue products, limit quantities or restrict sales where reasonably necessary.

Any statements concerning materials, plating, durability, water resistance, hypoallergenic qualities or similar product characteristics apply only where expressly stated in the applicable product description.

We will not knowingly make false or misleading representations regarding the quality, composition, origin, characteristics or benefits of our products.

Nothing in this section affects any rights you may have in relation to defective, incorrectly supplied or materially misrepresented products.

SECTION 3 — ORDERS

Placing an order constitutes an offer by you to purchase the products listed in your order.

Receiving an automated order confirmation does not necessarily mean that your order has been finally accepted.

We may review orders before dispatch, including for:

stock availability;
payment verification;
Cash on Delivery confirmation;
delivery-address verification;
suspected fraud or abuse;
pricing or listing errors; or
other legitimate operational reasons.

For Cash on Delivery orders, we may contact you using the telephone number or email address provided to confirm your order before dispatch.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

a product is unavailable;
payment cannot be authorized;
the delivery address cannot reasonably be serviced;
the order appears fraudulent;
a material pricing or product-description error occurred; or
fulfilment would violate applicable law.

If a prepaid order is cancelled by Hadeva after payment has been received, the relevant amount will be refunded using an appropriate payment method.

Please review your order carefully before submitting it. Once an order has entered processing or been dispatched, cancellation might no longer be possible.

Returns, exchanges and refunds are governed by our Return and Refund Policy.

Products purchased from Hadeva are intended primarily for personal or household use unless we expressly agree otherwise.

SECTION 4 — PRICES, PAYMENT AND BILLING

All product prices are displayed in the currency shown on our website.

For customers purchasing in Pakistan, prices will generally be displayed in Pakistani Rupees (PKR) unless otherwise indicated.

Prices may change without notice. A price change will not normally affect an order already accepted by us.

Shipping charges, taxes or other applicable charges will be displayed where required before completion of checkout.

The payment methods available for a particular order are those displayed during checkout.

Depending on availability, Hadeva may support payment methods including Cash on Delivery and electronic payment methods.

You agree to provide accurate billing, payment and contact information.

Where payment-card information is submitted, you represent that you are authorized to use the relevant payment method.

Promotions, discount codes and special offers may be subject to separate conditions, expiry dates, quantity limits or eligibility requirements.

We may correct obvious pricing or promotional errors. Where a material pricing error affects an order, we may contact you before fulfilment or cancel the affected order and refund any amount already paid.

SECTION 5 — SHIPPING AND DELIVERY

Hadeva currently ships within Pakistan in accordance with our Shipping Policy.

Standard Delivery: Rs. 300
Free Shipping: Eligible orders of Rs. 3000 or more
Estimated Delivery: Generally 3–5 business days after dispatch

These delivery periods are estimates rather than guarantees.

Delivery may occasionally be affected by courier operations, public holidays, weather, remote-area restrictions, incorrect customer information or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact number.

If a shipment is returned because the customer supplied an incorrect address, repeatedly failed to receive the parcel or refused an otherwise valid Cash on Delivery order, additional delivery charges may apply to any requested re-shipment.

Where tracking is available, tracking information may be provided after dispatch.

If an order appears to be lost, damaged during delivery, incorrectly delivered or otherwise affected during shipment, please contact Hadeva so we can investigate and provide an appropriate resolution in accordance with our policies and applicable law.

Additional shipping details are available in our Shipping Policy.

SECTION 6 — RETURNS, REFUNDS AND CANCELLATIONS

Our returns and refunds are governed by the Hadeva Return and Refund Policy available on our website.

Hadeva currently provides a 7-day return-request period, subject to the conditions stated in that policy.

For change-of-mind returns, products generally must be unused, unworn and returned in their original condition and packaging.

Certain hygiene-sensitive products may be ineligible for change-of-mind returns after opening or use. These may include pierced earrings, press-on nails, nail adhesives and similar products.

These restrictions do not remove any rights available to customers where goods are defective, damaged, incorrectly supplied or materially misrepresented.

Where a return is accepted, refunds will be processed according to our Return and Refund Policy.

For Cash on Delivery orders, we may request appropriate bank or payment details to issue an approved refund.

SECTION 7 — INTELLECTUAL PROPERTY

The Hadeva website and its original branding, logos, text, layouts, graphics, photographs, videos and other materials are owned by or licensed to Hadeva, except where third-party ownership is identified or reasonably apparent.

Such materials may be protected by applicable copyright, trademark and other intellectual-property laws.

You may use our website for personal, non-commercial shopping purposes.

Unless permitted by law or authorized by us, you may not:

reproduce substantial portions of the website;
republish Hadeva content for commercial purposes;
falsely present Hadeva content as your own;
use our trademarks or branding in a misleading manner; or
commercially exploit our website content without permission.

Third-party trademarks and intellectual property displayed on our website remain the property of their respective owners.

Shopify and its associated names, marks and technologies remain the property of Shopify and its licensors.

SECTION 8 — OPTIONAL TOOLS AND THIRD-PARTY SERVICES

Our website may provide access to features, integrations, payment providers, logistics providers, analytics tools or other services operated by third parties.

Third-party services are generally subject to their own terms, policies and availability.

We are not responsible for the independent operation of third-party services except to the extent responsibility cannot legally be excluded.

You should review the relevant third party's terms and privacy practices where appropriate.

We may add, modify or discontinue integrations and optional features from time to time.

SECTION 9 — THIRD-PARTY LINKS

The Services may contain links to third-party websites, platforms or services.

A link does not necessarily mean that Hadeva endorses or controls the third-party service.

We are not responsible for the content, security, availability, practices or policies of websites operated independently from Hadeva.

If you purchase goods or services directly from another business after leaving the Hadeva website, that transaction is between you and that third party unless expressly stated otherwise.

SECTION 10 — RELATIONSHIP WITH SHOPIFY

Hadeva is powered by Shopify, which enables us to provide the Services.

However, purchases made through the Hadeva store are transactions between you and Hadeva, not between you and Shopify.

Shopify provides ecommerce technology and infrastructure but is not the seller of Hadeva products.

To the extent permitted by applicable law, Shopify is not responsible for the fulfilment, quality, delivery or performance of products sold by Hadeva.

Nothing in this section affects any rights that cannot legally be excluded.

SECTION 11 — PRIVACY

Personal information collected through the Services is processed in accordance with our Privacy Policy.

Because our store is hosted by Shopify, Shopify and relevant service providers may process information required to operate the store, process transactions, prevent fraud, provide analytics and deliver other ecommerce functionality.

Personal information may also be processed by payment providers, delivery companies, communications providers and other service providers where required to complete your order or operate our business.

Please review the Hadeva Privacy Policy for further information.

SECTION 12 — CUSTOMER CONTENT, REVIEWS AND FEEDBACK

If you voluntarily submit reviews, photographs, comments, suggestions or other content to Hadeva, you confirm that you have the right to submit that content.

You must not submit content that:

infringes another person's rights;
is knowingly false or misleading;
contains unlawful, abusive or defamatory material;
contains malicious software; or
impersonates another person.

Where you submit a review or other content for publication, you grant Hadeva a non-exclusive, worldwide, royalty-free licence to display, reproduce and use that content for operating and promoting Hadeva, unless otherwise agreed.

We may moderate or remove customer content where reasonably necessary.

We are not obligated to publish every review or submission.

SECTION 13 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally our website may contain typographical mistakes, technical errors, outdated information or omissions relating to:

product descriptions;
pricing;
promotions;
availability;
shipping charges;
delivery estimates; or
other store information.

We may correct such errors and update information when discovered.

Where an error materially affects an existing order, we will take reasonable steps to notify the affected customer and provide an appropriate resolution.

SECTION 14 — PROHIBITED USES

You must use the Services only for lawful purposes.

You must not use the Services:

to violate applicable law;
to commit fraud;
to infringe intellectual-property rights;
to harass, threaten or unlawfully harm another person;
to transmit malware or malicious code;
to interfere with website security;
to attempt unauthorized access to accounts or systems;
to collect personal information unlawfully;
to submit knowingly false information;
to conduct abusive automated activity; or
to use the Services in a manner intended to disrupt Hadeva, Shopify or other users.

We may restrict or terminate access where we reasonably believe these Terms have been materially violated.

SECTION 15 — AUTOMATED SYSTEMS AND AGENTS

Automated systems, bots, software agents or similar technologies must not access or interact with the Services in a manner that:

circumvents security measures;
bypasses reasonable access restrictions;
impersonates human users for deceptive purposes;
interferes with store operations;
conducts unauthorized scraping; or
violates applicable law or these Terms.

We may use technical measures to manage automated access to the Services.

SECTION 16 — TERMINATION OR SUSPENSION

We may suspend or terminate access to the Services where reasonably necessary, including where a user:

materially violates these Terms;
engages in fraudulent conduct;
attempts unauthorized access;
abuses store functionality; or
creates a material security or legal risk.

Termination does not remove payment obligations or other liabilities that arose before termination.

Provisions that by their nature should continue after termination will remain effective.

SECTION 17 — WARRANTIES AND CONSUMER RIGHTS

We aim to provide accurate product information and products that conform materially to their descriptions.

Except for rights and warranties that cannot lawfully be excluded, the website and Services are provided on an “as available” basis.

We do not guarantee that the website will always operate without interruption, delay or technical error.

However, nothing in these Terms excludes or restricts any mandatory warranty, remedy, protection or other consumer right available under applicable law, including rights relating to defective, unsafe, incorrectly supplied or materially misrepresented goods.

Where there is any conflict between these Terms and a mandatory consumer protection requirement, the mandatory legal requirement will prevail.

SECTION 18 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Hadeva will not be liable for indirect, incidental, special or consequential losses arising solely from use of the Services where such losses were not reasonably foreseeable.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

In particular, nothing in these Terms is intended to exclude lawful claims concerning defective products, fraud, wilful misconduct or any statutory consumer right that cannot legally be waived.

SECTION 19 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses reasonably arising from your unlawful use of the Services, your material breach of these Terms or your infringement of another person's rights.

Nothing in this provision requires a consumer to indemnify Hadeva for losses caused by Hadeva's own unlawful conduct, negligence or breach of mandatory legal obligations.

SECTION 20 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent legally permitted or severed where necessary.

The remaining provisions will continue in effect.

SECTION 21 — WAIVER AND ENTIRE AGREEMENT

If Hadeva does not immediately enforce a provision of these Terms, that does not mean Hadeva has permanently waived that right.

These Terms, together with policies expressly incorporated into them, constitute the agreement governing your use of the Services.

In the event of inconsistency between these Terms and a specific published policy dealing with a particular matter, the more specific policy will govern that matter, subject always to applicable law.

SECTION 22 — ASSIGNMENT

You may not transfer your rights or obligations under these Terms to another person without our consent where such consent is reasonably required.

Hadeva may transfer its rights or obligations in connection with a sale, restructuring, transfer or reorganization of the business, subject to applicable law.

SECTION 23 — GOVERNING LAW AND JURISDICTION

These Terms and transactions made through Hadeva are governed by the applicable laws of the Islamic Republic of Pakistan and, where relevant, the applicable laws of the Province of Sindh.

Subject to any mandatory consumer-protection jurisdiction or other jurisdiction required by applicable law, disputes relating to these Terms or the Services will be subject to the jurisdiction of the competent courts and tribunals of Karachi, Sindh, Pakistan.

Nothing in this section removes any right a consumer may have to pursue a claim before a Consumer Court or other authority having mandatory jurisdiction under applicable law.

SECTION 24 — CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect:

changes to our Services;
changes to our business practices;
legal or regulatory requirements; or
operational improvements.

The latest version will be published on this page together with an updated revision date.

Material changes will apply prospectively except where applicable law requires otherwise.

Your continued use of the Services after updated Terms take effect constitutes acceptance of the revised Terms to the extent permitted by applicable law.