Frequently Asked Questions

Orders & Delivery

Where does Hadeva deliver?

Hadeva currently delivers across Pakistan.

How much is delivery?

Standard delivery is Rs. 300. Delivery is free on eligible orders of Rs. 3,000 or more.

How long does delivery take?

Estimated delivery is generally 3–5 business days after dispatch. Courier delays, public holidays, weather, remote-area service and other circumstances outside our control can occasionally affect delivery times.

Will I receive tracking information?

Tracking information will be provided after dispatch when available. If you have a shipment issue, contact us through the Contact page or at support@shophadeva.com with your order number.

Does Hadeva offer Cash on Delivery?

Cash on Delivery orders may be available and can require confirmation before dispatch. The payment methods available for your order are shown during checkout.

Can I change or cancel an order?

Please contact us as soon as possible if you need to change or cancel an order. Once an order has entered processing or has been dispatched, cancellation may no longer be possible.

Returns & Product Issues

What is Hadeva’s return policy?

You may request a return within 7 days of receiving your order. Items must be unused, unworn and in their original condition and packaging, with proof of purchase. Please review our Returns & Refunds policy for the complete conditions.

Are all products returnable?

For hygiene reasons, opened or used press-on nails, nail adhesives, pierced earrings and other hygiene-sensitive products cannot be returned for change of mind. This does not affect your rights where an item is defective, damaged or incorrectly supplied.

What if my item arrives damaged, defective or incorrect?

Contact us through the Contact page with your order number and clear photographs so we can review the issue and arrange an appropriate resolution.

Who pays return shipping?

Customers are responsible for return shipping costs for change-of-mind returns. If Hadeva supplied an incorrect, damaged or defective item, we will arrange an appropriate resolution.

Products & Support

Will product colors look exactly the same as the photos?

We make reasonable efforts to display products accurately, but colors, finishes and appearance can vary slightly because of lighting, photography, screen settings and production batches.

How should I care for my Hadeva products?

Follow the care guidance provided on the relevant product page. Where jewelry care is stated, keep pieces dry and away from perfume, lotions and harsh chemicals, and store them separately when not in use.